Transparency is all anyone wants when it comes to customer service and I didn't get that, that day. I have received much better service at autonation Chevy north and the only reason I came here was because they were booked so far out. I would have gladly rescheduled had I known I'd be waiting as long as I did for a oil change but I will not be returning to this location. My issue is not with the service of my vehicle (so far) but with the customer service aspect and lack of communication. I didn't leave autonation Honda 104 until around 1230pm, and ended up being late to my other appointment that afternoon. There was someone else who wasn't originally at the counter when I first checked in who checked me out. Long story short, after waiting for well over an hour and a half, I finally decided to leave the waiting area and check the status of my vehicle only to find out that my key and paperwork were on the counter amongst several other car keys and my vehicle had been ready for awhile and I was just handed my key and paperwork with no verbal breakdown of my cars 5 point inspection. So hearing that, I obliged and proceeded to sign the paperwork. I read this disclaimer at the location that the autonation Honda 104 was under staffed so they appreciated customers patience but the issue I had with the entire process was, after reading this, I expressed to the guy that I understand that wait time might be extended due to staff shortage and I had obligations in the early afternoon so would it be best for me to reschedule? He assured me it would only take an hour, at most hour and a half and that he would come get me in the waiting area after it was done. Scheduled a routine oil change and tire rotation for 9am. I REALLY appreciated the partnership she developed with me as their customer - I finally felt some of the Honda love! Thank you so much, Kristell - you are amazing and I will ask for you personally when I need to come back! Cheryl Alspach Apr 20, 2022 I was surprised because I've always heard such great things about Hondas! When I walked in for service yesterday and my service advisor Kristell and I started talking, I casually mentioned as an aside, 'Oh, I'll never purchase another Honda again.' Well, she made it her personal mission yesterday to change my mind.and it's definitely heading that way! She was super-personable, explained everything to me in detail and managed to finagle a couple of deals for me, even though my car had just passed over the 36,000 mile mark. I honestly had almost given up on my Honda Pilot - lots of little things were breaking on it (even though I just bought it brand-new 3 years ago), I had a scary warning light that recently popped on, and my last experience with this Service Department was horrible. I couldn't find my coat and had people at Autonation looking all over for it! They were so patient! They make an awesome team and we couldn't be happier with the whole experience. The day after we bought our Passport, I took him up on his offer. Our financial person, Fab was equally wonderful! He made the process so simple! And Dan the general manager came to talk with us and offered assistance if we needed anything. We walked in just looking at options and ended the day with the Honda Passport Trailsport - the most awesome car we've ever owned! After our purchase, John helped us move everything from our Odyssey and set up different features of the car. He was friendly and knowledgeable and took his time explaining everything we wanted or needed to know. John McGuinness was the perfect salesperson to help us. We didn't really know what was available.

Although we loved our 2020 Honda Odyssey, we thought we might downsize if we found something we liked. We came to Auto Nation to check out Honda Passports.

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